Terms
and Conditions.

General provisions

This document forms the contract between you (the Client) and Captain Andrian (the Service Provider) for the services offered through the captainandrian.com website. By placing an order and paying online, you accept these terms and the Privacy Policy in full.

The relationship between the Client and the Service Provider is governed by Law No. 284-XV of 22.07.2004 on electronic commerce (Law No. 284/2004), Law No. 105-XV of 13.03.2003 on consumer protection (Law No. 105/2003), and the other legal acts in force on the territory of the Republic of Moldova.

The Service Provider reserves the right to update these terms from time to time. The version applicable to your order is the one displayed on the site at the moment of payment.

Subject of the contract

By purchasing one of the packages (Start Package or Captain Package), you receive:

• A professional CV structured to the standards required by international shipowners.
• A verified list of contacts at companies and job groups.
• Personal one-on-one guidance on WhatsApp for applying and interviewing.
• Captain Package: also includes the Letter of Recommendation and direct WhatsApp access to Captain Andrian, guaranteed for 2 months from the date of payment — for questions throughout the hiring process, with no message limit.

The package does not include: a guaranteed employment contract, official translation of documents, consular fees, visas, transport, or accommodation.

Online payment and transaction security

The fees for the Start Package and the Captain Package are shown on the start page, in EUR — one-off payment, no subscriptions or hidden costs. Optionally, for the Start Package, you can add a direct call with the Captain, at the tariff indicated on the same page. Payment is made online by credit or debit card (Visa, Mastercard, Maestro), bank transfer, or other methods agreed mutually.

Card transactions are processed by providers certified to PCI DSS Level 1, with 3-D Secure (SCA) authentication under EU Directive PSD2. The price includes all applicable taxes. After payment, you receive a payment confirmation by email, together with your order details.

When you make a payment, the secure maib ePayment page asks you for the following card details: card number (16 digits); expiry date (month and year); CVC/CVV security code (3 digits on the back of the card); cardholder's first and last name, as printed on the card.

These details are entered directly on the payment processor's page and are not transmitted to Captain Andrian's servers. Captain Andrian has no access to the full card data and does not store it.

Prices are displayed and charged on the site in EUR; an approximate equivalent in Moldovan lei (MDL) is shown alongside for guidance only. Your card is charged in euro (EUR) — the price shown, with no currency conversion applied on our side before the request is sent to the maib ePayment platform. If your card is issued in a different currency, your issuing bank converts the amount at its own rate. Any refund is returned in the same currency in which the payment was charged (EUR), to the same card used for the original payment.

The CV and the complete package are delivered within 3 business days, with this period starting from the moment you have submitted all the required data and documents (not from payment confirmation).

Delivery of digital materials

The service is entirely digital. The finalised CV, the list of contacts, and all related materials are delivered exclusively by email, to the address provided in the order form.

The delivery time is up to 3 business days and starts running from the moment you have submitted all the required data and documents. No courier delivery is used and no shipping fees apply.

Make sure the email address you provide is correct and active. The Service Provider is not responsible for any delivery failure caused by an incorrect address, a full mailbox, or spam filters.

Client obligations

For the service to be delivered correctly, you commit to:

• Provide accurate, complete, and truthful personal and professional data.
• Send legible copies of the requested STCW certificates and licences.
• Respond within a reasonable timeframe to clarification messages (max. 72 hours).
• Not falsify your experience — any inconsistency later discovered by the shipowner is your sole responsibility.
• Use your own authorised payment method; fraudulent transactions are sanctioned under applicable law.

Right of withdrawal and refund policy

Under EU Directive 2011/83 on consumer rights and the consumer-protection legislation of the Republic of Moldova (Law No. 105/2003), you have the right to withdraw from this contract within 14 calendar days of payment, without giving a reason. To exercise this right, send a written request to [email protected] with your full name, the email used at order placement, and the last four digits of the card used for payment.

Exception — service rendered (essential clause): by placing the order and paying online, you expressly request that the service begin immediately. The service is considered fully rendered the moment you receive the finalised CV by email from the Service Provider, together with all related materials (contact list, guides, letter of recommendation where applicable, and any other agreed deliverables). From that moment, under Article 16(a) of EU Directive 2011/83, the right of withdrawal is extinguished and no refund is granted, regardless of whether you applied for jobs or not, were hired or not, or downloaded or opened the materials received.

Refund conditions for online card payments (MAIB ePayment):

Online payments are processed through the ePayment platform of Banca Comercială "Moldova-Agroindbank" S.A. (MAIB), in accordance with international Visa and Mastercard rules and the regulations of the National Bank of Moldova. Eligible refunds are processed exclusively under the following conditions:

• The refund is issued only to the same card used for the original payment. Cash refunds, bank transfers to a different account, or refunds to another card are not possible — a rule enforced by the international card networks and the MAIB processor.
• The amount is refunded in the same currency and at the exact value of the original transaction; any FX differences applied by the bank that issued your card are not borne by the Service Provider.
• The Service Provider initiates the refund within a maximum of 7 working days of approving the request. The actual crediting to the card account can take an additional up to 30 calendar days, depending on the issuing bank.
• Bank fees, ePayment processing charges, and any FX conversion fees withheld by the issuing bank are non-refundable.
• Refund requests are resolved within 14 calendar days of receipt, by written reply to the email specified in the request.

Cases where a full refund is granted:

• If, before CV writing begins, we determine together (during the initial evaluation call) that your profile is not compatible with the job packages we cover — you receive a full refund, initiated within 7 working days of the decision.
• If the payment was duplicated for technical processing reasons (an ePayment error confirmed by MAIB), the duplicated amount is refunded automatically within 7 working days.

Cases where no refund is granted:

• After CV writing has begun (between the evaluation call and delivery), the amount paid is not refunded — however, we revise the CV free of charge for 30 days if legitimate changes arise (new certificate, change of target job, etc.).
• After the finalised CV and all related materials are delivered by email, the service is considered fully rendered and the right to a refund is completely extinguished, regardless of whether you applied for jobs or not, were hired or not, or accessed the materials received.

For any questions about the card transaction, you can also contact your card issuer or Banca Comercială "Moldova-Agroindbank" S.A. (MAIB) directly through the support channels published at maib.md.

Limitation of liability

Captain Andrian is a professional candidate-preparation service. We do not guarantee employment and we are not a recruitment agency. The final decision always rests with the shipowner.

We are not responsible for: the actual working conditions offered by the shipowner, delays by the hiring company, losses caused by missing personal documents (expired passport, visas not obtained in time, etc.), or events of force majeure.

Captain Andrian's total liability, under any circumstance, is limited to the amount actually paid by the Client for the package ordered.

Intellectual property

The CV produced is fully yours once the package is paid. You can use, modify, and share it without restriction. The design, text, images, and structure of the captainandrian.com site remain the exclusive property of Captain Andrian and are protected by copyright law.

Protection of personal data

The way we collect, process, and protect your data is described in detail in the Privacy Policy, which forms an integral part of these terms.

Dispute resolution

Any disagreement is first settled amicably, through direct discussion. If no solution is reached, EU consumers may turn to the European Online Dispute Resolution platform (ODR) — ec.europa.eu/consumers/odr.

Where no amicable solution is reached, disputes fall under the jurisdiction of the courts of Chișinău, Republic of Moldova, under Moldovan law, without prejudice to any mandatory consumer rights granted to you under the law of your country of residence.

Acceptance of the terms

By submitting the form on the /start page and paying online, you confirm that you have read, understood, and fully accepted these terms, together with the Privacy Policy. The terms may be updated from time to time; the version applicable to your order is the one displayed at the moment of payment.

Contact details

For any contractual or commercial request, or to exercise your rights, you can contact the Service Provider using the details below:

• Legal name: Independent Entrepreneur Svetlana Vinocurov (Antreprenor Independent).
• IDNO: 1026023030812.
• Registered office: 10/1 Tineretului St., Cahul, Republic of Moldova.
• Physical address: same as the registered office.
• Phone: +373 78 518 477.
• Email: [email protected].